BBB Ratings of Web Hosting Companies* Bookmark and Share

The following table includes current Better Business Bureau (BBB) ratings of the top US web hosting companies. Read the ratings and reviews to help you choose the best web hosting company for your personal or business website. See the physical location of the web host data centers if this is important to you

Host Company
BBB Rating
Accredited?
# Complaints in Last 3 Years
Founded
BBB Review
1and1
F
No
786
2003
Aplus
A+
Yes
66
1992
BlueHost
N/A
No
21
2004
Dot5
N/A
N/A
N/A
N/A
EasyCGI
F
No
11
2003
Fat Cow
A+
Yes
86
1997
Globat
A-
Yes
86
1997
GoDaddy
A+
Yes
431
1997
Host Papa
C-
No
N/A
N/A
Hostgator
A
Yes
43
2002
Hostican
B-
No
12
2006
Hostmonster
A
No
18
1996
Host Rocket
F
No
9
2001
Hostupon
N/A
N/A
N/A
N/A
Inmotion
A-
Yes
8
2000
IPowerWeb
A
Yes
86
1997
IX Web Hosting
N/A
N/A
N/A
N/A
Justhost
C
Yes
93
2002
Lunarpages
A-
Yes
64
2002
Network Solutions
A+
Yes
208
1997
Omnis
A-
Yes
13
1999
Powweb
A+
Yes
86
1997
Startlogic
A+
Yes
86
1997
SuperGreen
N/A
N/A
N/A
N/A
Ultrahosting
N/A
N/A
N/A
N/A
Web.com
N/A
N/A
N/A
N/A
Webhostingpad
N/A
Yes
64
2005
Yahoo
A
Yes
1057
1995

What are BBB Ratings for Web Hosting Companies?

BBB assigns ratings by evaluating web hosting companies in the following categories:

  • BBB experience with the industry in which the business operates
  • The business’ length of time in operation
  • Whether BBB has information that the business does not have required competency license
  • Any known government actions against the business that are related to marketplace activities
  • Any advertising issues found by BBB
  • The number of complaints received by BBB from the business’ customers
  • The number of complaints received by BBB from the web host company’s customers that are of a serious nature
  • Whether the web hosting business has responded to complaints received by BBB
  • Whether complaints have been resolved in a timely manner or the business has demonstrated it made a good faith effort to resolve them
  • Business’ overall complaint history with BBB
  • Whether the business has failed to resolve the underlying cause(s) of a pattern of complaints
  • Has the business has honored commitments with the BBB to arbitrate or mediate disputes
  • Whether BBB has sufficient background information and clear understanding of business
  • Whether the web hosting company is an BBB Accredited Business
  • Whether Accreditation was withdrawn because the caompany failed to comply with BBB standards

Rankings are determined by a formula that represents BBB’s opinion as to the importance of each category as well as the appropriate score given to the company for a given classification.

The Better Business Bureau assigns grade rankings which vary from A to F. A+ is the highest grade and F is the lowest. The assigned grade represents the Bureau's degree of confidence that the business is operating in a reputable manner.

A web host business may receive an “NR” (No Rating) instead of a grade under circumstances that include:

  • BBB file is being reviewed or updated
  • BBB does not have sufficient information about the business
  • Recent activity requires further review by BBB

BBB’s rating of a web host reflects BBB’s opinion about the business based on information in our files and BBB experience. The rating is not a guarantee of a business’ reliability or performance, and readers should consider a business’ rating in addition to all other available information about the business.

BBB ratings are subject to change on a daily basis based on changes in a business’ BBB file. A BBB accredited business affirms that it meets certain standards. Learn more about how the Better Business Bureau works.

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*BBB ratings as of October 2009.